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01183nam a2200301 a 4500 |
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2600241 |
| 008 |
090618s1998 wiua b 001 0 eng d |
| 010 |
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|a \\\97046441
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| 020 |
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|a 0873893832 (alk. paper)
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| 020 |
|
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|a 8174890076
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| 040 |
|
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|a DLC
|c DLC
|d DLC
|
| 082 |
0 |
0 |
|a 658.8/12
|2 21
|
| 100 |
1 |
|
|a Cusack, Michael,
|d 1955-
|
| 245 |
1 |
0 |
|a Online customer care :
|b applying today's technology to achieve world-class customer interaction /
|c by Michael Cusack.
|
| 260 |
|
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|a Milwaukee, Wis. :
|b ASQ Quality Press ;
|a India :
|b Infotec Standards,
|c c1998.
|
| 300 |
|
|
|a xiv, 265 p. :
|b ill. ;
|c 26 cm.
|
| 504 |
|
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|a Includes bibliographical references (p. 257-258) and index.
|
| 541 |
1 |
|
|e 00011670
|
| 650 |
|
0 |
|a Customer services
|x Management.
|
| 650 |
|
0 |
|a Teleshopping.
|
| 650 |
|
0 |
|a Customer relations.
|
| 650 |
|
0 |
|a Internet marketing.
|
| 650 |
|
0 |
|a Internet advertising.
|
| 650 |
|
0 |
|a Business enterprises
|x Computer networks.
|
| 650 |
|
0 |
|a Consumer satisfaction.
|
| 852 |
4 |
|
|a Ayesha Abed Library
|j General shelf
|
| 999 |
|
|
|c 1563
|d 1563
|
| 952 |
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|0 0
|1 0
|2 ddc
|4 0
|6 658_812000000000000_CUS
|7 0
|9 1438
|a BRACUL
|b BRACUL
|c GEN
|d 2009-06-28
|l 0
|o 658.812 CUS
|p 3010011670
|r 2009-06-28
|t 1
|w 2009-06-28
|y BK
|