Online customer care : applying today's technology to achieve world-class customer interaction /
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| 格式: | 圖書 |
| 語言: | English |
| 出版: |
Milwaukee, Wis. : India :
ASQ Quality Press ; Infotec Standards,
c1998.
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| 主題: | |
| Classic Catalogue: | View this record in Classic Catalogue |
| 實物描述: | xiv, 265 p. : ill. ; 26 cm. |
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| 參考書目: | Includes bibliographical references (p. 257-258) and index. |
| ISBN: | 0873893832 (alk. paper) 8174890076 |