Cusack, M. (1998). Online customer care: Applying today's technology to achieve world-class customer interaction. ASQ Quality Press ; Infotec Standards.
芝加哥风格引文Cusack, Michael. Online Customer Care: Applying Today's Technology to Achieve World-class Customer Interaction. Milwaukee, Wis. : India: ASQ Quality Press ; Infotec Standards, 1998.
MLA引文Cusack, Michael. Online Customer Care: Applying Today's Technology to Achieve World-class Customer Interaction. ASQ Quality Press ; Infotec Standards, 1998.
警告：这些引文格式不一定是100％准确.