Cusack, M. (1998). Online customer care: Applying today's technology to achieve world-class customer interaction. ASQ Quality Press ; Infotec Standards.
Chicagoスタイル(17版)引用形式Cusack, Michael. Online Customer Care: Applying Today's Technology to Achieve World-class Customer Interaction. Milwaukee, Wis. : India: ASQ Quality Press ; Infotec Standards, 1998.
MLA(8版)引用形式Cusack, Michael. Online Customer Care: Applying Today's Technology to Achieve World-class Customer Interaction. ASQ Quality Press ; Infotec Standards, 1998.
警告: この引用は必ずしも正確ではありません.