Cusack, M. (1998). Online customer care: Applying today's technology to achieve world-class customer interaction. ASQ Quality Press ; Infotec Standards.
Style de citation Chicago (17e éd.)Cusack, Michael. Online Customer Care: Applying Today's Technology to Achieve World-class Customer Interaction. Milwaukee, Wis. : India: ASQ Quality Press ; Infotec Standards, 1998.
Style de citation MLA (8e éd.)Cusack, Michael. Online Customer Care: Applying Today's Technology to Achieve World-class Customer Interaction. ASQ Quality Press ; Infotec Standards, 1998.
Attention : ces citations peuvent ne pas être correctes à 100%.