Cita APA (7a ed.)

Cusack, M. (1998). Online customer care: Applying today's technology to achieve world-class customer interaction. ASQ Quality Press ; Infotec Standards.

Cita Chicago Style (17a ed.)

Cusack, Michael. Online Customer Care: Applying Today's Technology to Achieve World-class Customer Interaction. Milwaukee, Wis. : India: ASQ Quality Press ; Infotec Standards, 1998.

Cita MLA (8a ed.)

Cusack, Michael. Online Customer Care: Applying Today's Technology to Achieve World-class Customer Interaction. ASQ Quality Press ; Infotec Standards, 1998.