APA (7th ed.) Citation

Cusack, M. (1998). Online customer care: Applying today's technology to achieve world-class customer interaction. ASQ Quality Press ; Infotec Standards.

Chicago Style (17th ed.) Citation

Cusack, Michael. Online Customer Care: Applying Today's Technology to Achieve World-class Customer Interaction. Milwaukee, Wis. : India: ASQ Quality Press ; Infotec Standards, 1998.

MLA (8th ed.) Citation

Cusack, Michael. Online Customer Care: Applying Today's Technology to Achieve World-class Customer Interaction. ASQ Quality Press ; Infotec Standards, 1998.