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01039nam a2200253 a 4500 |
| 001 |
4049848 |
| 008 |
090618s1999 ii a b 001 0 eng d |
| 010 |
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|a \\\99037980
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| 020 |
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|a 8170368413 (India : hb)
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| 020 |
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|a 8170368421 (India : pb)
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| 020 |
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|a 0761993711 (U.S. : hb)
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| 020 |
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|a 076199372X (U.S. : pb)
|
| 040 |
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|a DLC
|c DLC
|d DLC
|
| 082 |
0 |
0 |
|a 658.8/12/0954
|2 21
|
| 100 |
1 |
|
|a Balachandran, S.,
|d 1932-
|
| 245 |
1 |
0 |
|a Customer-driven services management /
|c S. Balachandran.
|
| 260 |
|
|
|a New Delhi ;
|a Thousand Oaks, Calif. :
|b Response Books,
|c 1999.
|
| 300 |
|
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|a 333 p. :
|b ill. ;
|c 23 cm.
|
| 504 |
|
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|a Includes bibliographical references (p. [326]-327) and index.
|
| 541 |
1 |
|
|e 00008213
|
| 650 |
|
0 |
|a Customer services
|z India
|x Management.
|
| 852 |
4 |
|
|a Ayesha Abed Library
|j General shelf
|
| 999 |
|
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|c 1542
|d 1542
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|6 658_812095400000000_BAL
|7 0
|9 1418
|a BRACUL
|b BRACUL
|c GEN
|d 2009-06-28
|g 0.00
|l 1
|m 7
|o 658.8120954 BAL
|p 3010008213
|r 2014-05-11
|s 2014-03-23
|t 1
|w 2009-06-28
|y BK
|x No price found in the accession register.
|