Customer-driven services management /
| 主要作者: | |
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| 格式: | 圖書 |
| 語言: | English |
| 出版: |
New Delhi ; Thousand Oaks, Calif. :
Response Books,
1999.
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| 主題: | |
| Classic Catalogue: | View this record in Classic Catalogue |
| 實物描述: | 333 p. : ill. ; 23 cm. |
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| 參考書目: | Includes bibliographical references (p. [326]-327) and index. |
| ISBN: | 8170368413 (India : hb) 8170368421 (India : pb) 0761993711 (U.S. : hb) 076199372X (U.S. : pb) |