Customer-driven services management /
| Autor Principal: | |
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| Formato: | Libro |
| Idioma: | English |
| Publicado: |
New Delhi ; Thousand Oaks, Calif. :
Response Books,
1999.
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| Subjects: | |
| Classic Catalogue: | View this record in Classic Catalogue |
| Descrición Física: | 333 p. : ill. ; 23 cm. |
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| Bibliografía: | Includes bibliographical references (p. [326]-327) and index. |
| ISBN: | 8170368413 (India : hb) 8170368421 (India : pb) 0761993711 (U.S. : hb) 076199372X (U.S. : pb) |