Balachandran, S. (1999). Customer-driven services management. Response Books.
芝加哥风格引文Balachandran, S. Customer-driven Services Management. New Delhi ; Thousand Oaks, Calif.: Response Books, 1999.
MLA引文Balachandran, S. Customer-driven Services Management. Response Books, 1999.
警告：这些引文格式不一定是100％准确.