Balachandran, S. (1999). Customer-driven services management. Response Books.
Chicagoスタイル(17版)引用形式Balachandran, S. Customer-driven Services Management. New Delhi ; Thousand Oaks, Calif.: Response Books, 1999.
MLA(8版)引用形式Balachandran, S. Customer-driven Services Management. Response Books, 1999.
警告: この引用は必ずしも正確ではありません.