Citazione Stile APA (7a Edizione)

Balachandran, S. (1999). Customer-driven services management. Response Books.

Citazione stile Chigago Style (17a edizione)

Balachandran, S. Customer-driven Services Management. New Delhi ; Thousand Oaks, Calif.: Response Books, 1999.

Citatione MLA (8a ed.)

Balachandran, S. Customer-driven Services Management. Response Books, 1999.