Balachandran, S. (1999). Customer-driven services management. Response Books.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रBalachandran, S. Customer-driven Services Management. New Delhi ; Thousand Oaks, Calif.: Response Books, 1999.
एमएलए (8वां संस्करण) प्रशस्ति पत्रBalachandran, S. Customer-driven Services Management. Response Books, 1999.
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