APA-viite (7. p.)

Balachandran, S. (1999). Customer-driven services management. Response Books.

Chicago-viite (17. p.)

Balachandran, S. Customer-driven Services Management. New Delhi ; Thousand Oaks, Calif.: Response Books, 1999.

MLA-viite (8. p.)

Balachandran, S. Customer-driven Services Management. Response Books, 1999.