APA (7th ed.) Citation

Balachandran, S. (1999). Customer-driven services management. Response Books.

Chicago Style (17th ed.) Citation

Balachandran, S. Customer-driven Services Management. New Delhi ; Thousand Oaks, Calif.: Response Books, 1999.

MLA (8th ed.) Citation

Balachandran, S. Customer-driven Services Management. Response Books, 1999.

Warning: These citations may not always be 100% accurate.