Hammer, M. (1996). Beyond reengineering: How the process-centered organization is changing our work and our lives. HarperBusiness, ; Profile books.
Citação do estilo Chicago (17ª ed.)Hammer, Michael. Beyond Reengineering: How the Process-centered Organization Is Changing Our Work and Our Lives. New York : London,: HarperBusiness, ; Profile books, 1996.
Citação MLA (8ª ed.)Hammer, Michael. Beyond Reengineering: How the Process-centered Organization Is Changing Our Work and Our Lives. HarperBusiness, ; Profile books, 1996.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.