Drummond, H. (1992). The quality movement: What total quality management is really all about! UBSPD ; Kogan Page ; Nichols Pub..
Цитирование в стиле Чикаго (17-е изд.)Drummond, Helga. The Quality Movement: What Total Quality Management Is Really All About! new Delhi : London : East Brunswick, N.J.: UBSPD ; Kogan Page ; Nichols Pub., 1992.
Цитирование MLA (8-е изд.)Drummond, Helga. The Quality Movement: What Total Quality Management Is Really All About! UBSPD ; Kogan Page ; Nichols Pub., 1992.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.