Drummond, H. (1992). The quality movement: What total quality management is really all about! UBSPD ; Kogan Page ; Nichols Pub..
Chicago (17e ed.) BronvermeldingDrummond, Helga. The Quality Movement: What Total Quality Management Is Really All About! new Delhi : London : East Brunswick, N.J.: UBSPD ; Kogan Page ; Nichols Pub., 1992.
MLA (8e ed.) BronvermeldingDrummond, Helga. The Quality Movement: What Total Quality Management Is Really All About! UBSPD ; Kogan Page ; Nichols Pub., 1992.
Let op: Deze citaties zijn niet altijd 100% accuraat.