Drummond, H. (1992). The quality movement: What total quality management is really all about! UBSPD ; Kogan Page ; Nichols Pub..
Style de citation Chicago (17e éd.)Drummond, Helga. The Quality Movement: What Total Quality Management Is Really All About! new Delhi : London : East Brunswick, N.J.: UBSPD ; Kogan Page ; Nichols Pub., 1992.
Style de citation MLA (8e éd.)Drummond, Helga. The Quality Movement: What Total Quality Management Is Really All About! UBSPD ; Kogan Page ; Nichols Pub., 1992.
Attention : ces citations peuvent ne pas être correctes à 100%.