Cita APA (7th ed.)

Drummond, H. (1992). The quality movement: What total quality management is really all about! UBSPD ; Kogan Page ; Nichols Pub..

Cita Chicago (17th ed.)

Drummond, Helga. The Quality Movement: What Total Quality Management Is Really All About! new Delhi : London : East Brunswick, N.J.: UBSPD ; Kogan Page ; Nichols Pub., 1992.

Cita MLA (8th ed.)

Drummond, Helga. The Quality Movement: What Total Quality Management Is Really All About! UBSPD ; Kogan Page ; Nichols Pub., 1992.