Fisher, J. E. (1994). Telephone skills at work. Business One Irwin/Mirror Press.
Chicago (17e ed.) BronvermeldingFisher, Judith E. Telephone Skills at Work. Burr Ridge, Ill.: Business One Irwin/Mirror Press, 1994.
MLA (8e ed.) BronvermeldingFisher, Judith E. Telephone Skills at Work. Business One Irwin/Mirror Press, 1994.
Let op: Deze citaties zijn niet altijd 100% accuraat.