Style de citation APA (7e éd.)

Fisher, J. E. (1994). Telephone skills at work. Business One Irwin/Mirror Press.

Style de citation Chicago (17e éd.)

Fisher, Judith E. Telephone Skills at Work. Burr Ridge, Ill.: Business One Irwin/Mirror Press, 1994.

Style de citation MLA (8e éd.)

Fisher, Judith E. Telephone Skills at Work. Business One Irwin/Mirror Press, 1994.