Cita APA (7th ed.)

Fisher, J. E. (1994). Telephone skills at work. Business One Irwin/Mirror Press.

Cita Chicago (17th ed.)

Fisher, Judith E. Telephone Skills at Work. Burr Ridge, Ill.: Business One Irwin/Mirror Press, 1994.

Cita MLA (8th ed.)

Fisher, Judith E. Telephone Skills at Work. Business One Irwin/Mirror Press, 1994.