Townsend, P. L., & Gebhardt, J. E. (1992). Quality in action: 93 lessons in leadership, participation, and measurement. J. Wiley.

Townsend, Patrick L., and Joan E. Gebhardt. Quality in Action: 93 Lessons in Leadership, Participation, and Measurement. New York, N.Y.: J. Wiley, 1992.

Townsend, Patrick L., and Joan E. Gebhardt. Quality in Action: 93 Lessons in Leadership, Participation, and Measurement. J. Wiley, 1992.