Townsend, P. L., & Gebhardt, J. E. (1992). Quality in action: 93 lessons in leadership, participation, and measurement. J. Wiley.
Lua i Stíl Chicago (17ú heag.)Townsend, Patrick L., agus Joan E. Gebhardt. Quality in Action: 93 Lessons in Leadership, Participation, and Measurement. New York, N.Y.: J. Wiley, 1992.
Lua MLA (8ú heag.)Townsend, Patrick L., agus Joan E. Gebhardt. Quality in Action: 93 Lessons in Leadership, Participation, and Measurement. J. Wiley, 1992.
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