Narayan, B. (1999). ISO 9000 and quality movements. A.P.H. Publishing Corporation.
Cita Chicago (17th ed.)Narayan, B. ISO 9000 and Quality Movements. New Delhi: A.P.H. Publishing Corporation, 1999.
Cita MLA (8th ed.)Narayan, B. ISO 9000 and Quality Movements. A.P.H. Publishing Corporation, 1999.
Atenció: Aquestes cites poden no estar 100% correctes.