Cita APA (7th ed.)

Hilton, M. (1993). Assessing the quality of service: Facilitator's guide. Aga Khan Foundation.

Cita Chicago (17th ed.)

Hilton, Martine. Assessing the Quality of Service: Facilitator's Guide. Washington, DC: Aga Khan Foundation, 1993.

Cita MLA (8th ed.)

Hilton, Martine. Assessing the Quality of Service: Facilitator's Guide. Aga Khan Foundation, 1993.