Smeltzer, L. R., Leonard, D. J., & Hynes, G. E. (2002). Managerial communication: Strategies and applications (2nd ed.). McGraw-Hill/Irwin.

Smeltzer, Larry R., Donald J. Leonard, and Geraldine E. Hynes. Managerial Communication: Strategies and Applications. 2nd ed. Boston: McGraw-Hill/Irwin, 2002.

Smeltzer, Larry R., et al. Managerial Communication: Strategies and Applications. 2nd ed. McGraw-Hill/Irwin, 2002.