Trying hard is not good enough : how to produce measurable improvements for customers and communities /
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| 格式: | 图书 |
| 语言: | English |
| 出版: |
Victoria, B.C. :
FPSI Publishing,
2005
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| 主题: | |
| Classic Catalogue: | View this record in Classic Catalogue |
| 实物描述: | xiii, 179 p. : ill. ; 24 cm. |
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| 参考书目: | Includes bibliographical references (p. 173-175) and index. |
| ISBN: | 1439237867 |