Friedman, M. (2005). Trying hard is not good enough: How to produce measurable improvements for customers and communities. FPSI Publishing.
Цитирование в стиле Чикаго (17-е изд.)Friedman, Mark. Trying Hard Is Not Good Enough: How to Produce Measurable Improvements for Customers and Communities. Victoria, B.C.: FPSI Publishing, 2005.
Цитирование MLA (8-е изд.)Friedman, Mark. Trying Hard Is Not Good Enough: How to Produce Measurable Improvements for Customers and Communities. FPSI Publishing, 2005.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.