Citação norma APA

Friedman, M. (2005). Trying hard is not good enough: How to produce measurable improvements for customers and communities. FPSI Publishing.

Citação norma Chicago

Friedman, Mark. Trying Hard Is Not Good Enough: How to Produce Measurable Improvements for Customers and Communities. Victoria, B.C.: FPSI Publishing, 2005.

Citação norma MLA

Friedman, Mark. Trying Hard Is Not Good Enough: How to Produce Measurable Improvements for Customers and Communities. FPSI Publishing, 2005.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.