Friedman, M. (2005). Trying hard is not good enough: How to produce measurable improvements for customers and communities. FPSI Publishing.
Chicagoスタイル(17版)引用形式Friedman, Mark. Trying Hard Is Not Good Enough: How to Produce Measurable Improvements for Customers and Communities. Victoria, B.C.: FPSI Publishing, 2005.
MLA(8版)引用形式Friedman, Mark. Trying Hard Is Not Good Enough: How to Produce Measurable Improvements for Customers and Communities. FPSI Publishing, 2005.
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