Balanced scorecard step-by-step for government and nonprofit agencies /

Bibliografske podrobnosti
Glavni avtor: Niven, Paul R.
Format: Knjiga
Jezik:English
Izdano: Hoboken, N.J. : J. Wiley & Sons, Inc., c2008.
Izdaja:2nd ed.
Teme:
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Kazalo:
  • Introduction to the balanced scorecard
  • Adapting the balanced scorecard to fit the public and nonprofit sectors
  • Before you begin
  • Training and communication planning for balanced scorecard success
  • Mission, values, and vision
  • Strategy : the core of every balanced scorecard
  • Strategy maps
  • Performance measures, targets, and initiatives
  • Creating alignment by cascading the balanced scorecard
  • Linking resource allocation to the balanced scorecard
  • Reporting results
  • The City of Charlotte : a balanced scorecard success story
  • Sustaining balanced scorecard success.