Balanced scorecard step-by-step for government and nonprofit agencies /

Sonraí bibleagrafaíochta
Príomhchruthaitheoir: Niven, Paul R.
Formáid: LEABHAR
Teanga:English
Foilsithe / Cruthaithe: Hoboken, N.J. : J. Wiley & Sons, Inc., c2008.
Eagrán:2nd ed.
Ábhair:
Classic Catalogue: View this record in Classic Catalogue
Clár na nÁbhar:
  • Introduction to the balanced scorecard
  • Adapting the balanced scorecard to fit the public and nonprofit sectors
  • Before you begin
  • Training and communication planning for balanced scorecard success
  • Mission, values, and vision
  • Strategy : the core of every balanced scorecard
  • Strategy maps
  • Performance measures, targets, and initiatives
  • Creating alignment by cascading the balanced scorecard
  • Linking resource allocation to the balanced scorecard
  • Reporting results
  • The City of Charlotte : a balanced scorecard success story
  • Sustaining balanced scorecard success.