Balanced scorecard step-by-step for government and nonprofit agencies /

Balanced scorecard step-by-step for government and nonprofit agencies /

Մատենագիտական մանրամասներ
Հիմնական հեղինակ: Niven, Paul R.
Ձևաչափ: Գիրք
Լեզու:English
Հրապարակվել է: Hoboken, N.J. : J. Wiley & Sons, Inc., c2008.
Հրատարակություն:2nd ed.
Խորագրեր:
Total quality management in government.
Administrative agencies > Management > Evaluation.
Nonprofit organizations > Management > Evaluation.
Benchmarking (Management)
Performance standards.
Organizational effectiveness > Measurement.
Classic Catalogue: View this record in Classic Catalogue
Բովանդակություն:
  • Introduction to the balanced scorecard
  • Adapting the balanced scorecard to fit the public and nonprofit sectors
  • Before you begin
  • Training and communication planning for balanced scorecard success
  • Mission, values, and vision
  • Strategy : the core of every balanced scorecard
  • Strategy maps
  • Performance measures, targets, and initiatives
  • Creating alignment by cascading the balanced scorecard
  • Linking resource allocation to the balanced scorecard
  • Reporting results
  • The City of Charlotte : a balanced scorecard success story
  • Sustaining balanced scorecard success.

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