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01805nam a2200301 a 4500 |
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15117863 |
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130113s2008 njua b 001 0 eng d |
| 010 |
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|a 2007051409
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| 020 |
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|a 9780470180020 (cloth : alk. paper)
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| 040 |
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|a DLC
|c DLC
|d DLC
|d BD-DhAAL
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| 082 |
0 |
0 |
|a 352.3/57
|2 22
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| 100 |
1 |
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|a Niven, Paul R.
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| 245 |
1 |
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|a Balanced scorecard step-by-step for government and nonprofit agencies /
|c Paul R. Niven.
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| 250 |
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|a 2nd ed.
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| 260 |
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|a Hoboken, N.J. :
|b J. Wiley & Sons, Inc.,
|c c2008.
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| 300 |
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|a xvii, 365 p. :
|b ill. ;
|c 23 cm.
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| 504 |
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|a Includes bibliographical references and index.
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| 505 |
0 |
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|a Introduction to the balanced scorecard -- Adapting the balanced scorecard to fit the public and nonprofit sectors -- Before you begin -- Training and communication planning for balanced scorecard success -- Mission, values, and vision -- Strategy : the core of every balanced scorecard -- Strategy maps -- Performance measures, targets, and initiatives -- Creating alignment by cascading the balanced scorecard -- Linking resource allocation to the balanced scorecard -- Reporting results -- The City of Charlotte : a balanced scorecard success story -- Sustaining balanced scorecard success.
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| 541 |
1 |
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|e 00026504
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| 650 |
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0 |
|a Total quality management in government.
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| 650 |
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0 |
|a Administrative agencies
|x Management
|x Evaluation.
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| 650 |
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0 |
|a Nonprofit organizations
|x Management
|x Evaluation.
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| 650 |
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0 |
|a Benchmarking (Management)
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| 650 |
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0 |
|a Performance standards.
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| 650 |
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0 |
|a Organizational effectiveness
|x Measurement.
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| 852 |
1 |
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|a Ayesha Abed Library
|j General Shelf.
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| 999 |
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|c 13112
|d 13112
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| 952 |
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|0 0
|1 0
|2 ddc
|4 0
|6 352_357000000000000_NIV
|7 0
|9 21826
|a BRACUL
|b JPGSPH
|c GEN
|d 2013-01-21
|e Trim Education
|g 3940.00
|l 0
|o 352.357 NIV
|p 3060026504
|r 2013-01-21
|t 1
|w 2013-01-21
|y BK
|