Balanced scorecard step-by-step for government and nonprofit agencies /

Balanced scorecard step-by-step for government and nonprofit agencies /

Bibliographic Details
Main Author: Niven, Paul R.
Format: Book
Language:English
Published: Hoboken, N.J. : J. Wiley & Sons, Inc., c2008.
Edition:2nd ed.
Subjects:
Total quality management in government.
Administrative agencies > Management > Evaluation.
Nonprofit organizations > Management > Evaluation.
Benchmarking (Management)
Performance standards.
Organizational effectiveness > Measurement.
Classic Catalogue: View this record in Classic Catalogue
Description
Physical Description:xvii, 365 p. : ill. ; 23 cm.
Bibliography:Includes bibliographical references and index.
ISBN:9780470180020 (cloth : alk. paper)

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