Keyton, J., & Shockley-Zalabak, P. (2010). Case studies for organizational communication: Understanding communication processes (Third edition.). Oxford University Press.
Citação do estilo Chicago (17ª ed.)Keyton, Joann, e Pamela Shockley-Zalabak. Case Studies for Organizational Communication: Understanding Communication Processes. Third edition. New York: Oxford University Press, 2010.
Citação MLA (8ª ed.)Keyton, Joann, e Pamela Shockley-Zalabak. Case Studies for Organizational Communication: Understanding Communication Processes. Third edition. Oxford University Press, 2010.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.