Citação norma APA

Kotter, J. P., & Cohen, D. S. (2002). The heart of change: Real-life stories of how people change their organizations. Harvard Business School Press.

Citação norma Chicago

Kotter, John P., and Dan S. Cohen. The Heart of Change: Real-life Stories of How People Change Their Organizations. Boston, Mass.: Harvard Business School Press, 2002.

Citação norma MLA

Kotter, John P., and Dan S. Cohen. The Heart of Change: Real-life Stories of How People Change Their Organizations. Harvard Business School Press, 2002.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.