Taylor, K. (2008). Fifty ways to improve your telephoning and teleconferencing skills: Without too much effort. Orient BlackSwan.
Chicago-referens (17:e uppl.)Taylor, Ken. Fifty Ways to Improve Your Telephoning and Teleconferencing Skills: Without Too Much Effort. Hyderabad: Orient BlackSwan, 2008.
MLA-referens (8:e uppl.)Taylor, Ken. Fifty Ways to Improve Your Telephoning and Teleconferencing Skills: Without Too Much Effort. Orient BlackSwan, 2008.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.