Taylor, K. (2008). Fifty ways to improve your telephoning and teleconferencing skills: Without too much effort. Orient BlackSwan.
Chicagoスタイル(17版)引用形式Taylor, Ken. Fifty Ways to Improve Your Telephoning and Teleconferencing Skills: Without Too Much Effort. Hyderabad: Orient BlackSwan, 2008.
MLA(8版)引用形式Taylor, Ken. Fifty Ways to Improve Your Telephoning and Teleconferencing Skills: Without Too Much Effort. Orient BlackSwan, 2008.
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