Taylor, K. (2008). Fifty ways to improve your telephoning and teleconferencing skills: Without too much effort. Orient BlackSwan.
Chicago-Zitierstil (17. Ausg.)Taylor, Ken. Fifty Ways to Improve Your Telephoning and Teleconferencing Skills: Without Too Much Effort. Hyderabad: Orient BlackSwan, 2008.
MLA-Zitierstil (8. Ausg.)Taylor, Ken. Fifty Ways to Improve Your Telephoning and Teleconferencing Skills: Without Too Much Effort. Orient BlackSwan, 2008.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.