Taylor, K. (2008). Fifty ways to improve your telephoning and teleconferencing skills: Without too much effort. Orient BlackSwan.
Cita Chicago (17th ed.)Taylor, Ken. Fifty Ways to Improve Your Telephoning and Teleconferencing Skills: Without Too Much Effort. Hyderabad: Orient BlackSwan, 2008.
Cita MLA (8th ed.)Taylor, Ken. Fifty Ways to Improve Your Telephoning and Teleconferencing Skills: Without Too Much Effort. Orient BlackSwan, 2008.
Atenció: Aquestes cites poden no estar 100% correctes.