Snyder, M., Steger, J., & Landers, B. (2012). Microsoft Dynamics CRM 2011 step by step. Microsoft Press ; PHI Learning Pvt. Ltd..
芝加哥风格引文Snyder, Mike, Jim Steger, 与 Brendan Landers. Microsoft Dynamics CRM 2011 Step by Step. Redmond, Wash. : New Delhi: Microsoft Press ; PHI Learning Pvt. Ltd., 2012.
MLA引文Snyder, Mike, et al. Microsoft Dynamics CRM 2011 Step by Step. Microsoft Press ; PHI Learning Pvt. Ltd., 2012.
警告：这些引文格式不一定是100％准确.