Snyder, M., Steger, J., & Landers, B. (2012). Microsoft Dynamics CRM 2011 step by step. Microsoft Press ; PHI Learning Pvt. Ltd..

Snyder, Mike, Jim Steger, and Brendan Landers. Microsoft Dynamics CRM 2011 Step by Step. Redmond, Wash. : New Delhi: Microsoft Press ; PHI Learning Pvt. Ltd., 2012.

Snyder, Mike, et al. Microsoft Dynamics CRM 2011 Step by Step. Microsoft Press ; PHI Learning Pvt. Ltd., 2012.