Snyder, M., Steger, J., & Landers, B. (2012). Microsoft Dynamics CRM 2011 step by step. Microsoft Press ; PHI Learning Pvt. Ltd..
Lua i Stíl Chicago (17ú heag.)Snyder, Mike, Jim Steger, agus Brendan Landers. Microsoft Dynamics CRM 2011 Step by Step. Redmond, Wash. : New Delhi: Microsoft Press ; PHI Learning Pvt. Ltd., 2012.
Lua MLA (8ú heag.)Snyder, Mike, et al. Microsoft Dynamics CRM 2011 Step by Step. Microsoft Press ; PHI Learning Pvt. Ltd., 2012.
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