Kaplan, R. S., & Norton, D. P. (1996). The balanced scorecard: Translating strategy into action. Harvard Business School Press.
Chicago (17e ed.) BronvermeldingKaplan, Robert S., en David P. Norton. The Balanced Scorecard: Translating Strategy into Action. Boston, Mass.: Harvard Business School Press, 1996.
MLA (8e ed.) BronvermeldingKaplan, Robert S., en David P. Norton. The Balanced Scorecard: Translating Strategy into Action. Harvard Business School Press, 1996.
Let op: Deze citaties zijn niet altijd 100% accuraat.