George, S., & Weimerskirch, A. (1998). Total quality management: Strategies and techniques proven at today's most successful companies (2nd ed.). John Wiley.

George, Stephen, and Arnold Weimerskirch. Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies. 2nd ed. New York: John Wiley, 1998.

George, Stephen, and Arnold Weimerskirch. Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies. 2nd ed. John Wiley, 1998.