George, S., & Weimerskirch, A. (1998). Total quality management: Strategies and techniques proven at today's most successful companies (2nd ed.). John Wiley.
Lua i Stíl Chicago (17ú heag.)George, Stephen, agus Arnold Weimerskirch. Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies. 2nd ed. New York: John Wiley, 1998.
Lua MLA (8ú heag.)George, Stephen, agus Arnold Weimerskirch. Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies. 2nd ed. John Wiley, 1998.
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